Welcome to our FAQs page, where we provide answers to common inquiries about our auto transport services. If you have additional questions, feel free to contact us directly for personalized assistance.
You can get a quote by using our online car shipping quote calculator or calling (833) 383-2277 to speak with one of our car transport pricing specialists. For large quantities of car shipping, we advise you to call us directly to get a personalized offer.
When calculating your car shipping cost, we consider several factors to give you an accurate price quote. The primary factor is the distance between the pickup and delivery locations, which significantly influences your total rate. Additionally, the type and condition of your vehicle play a role in determining the cost. Another important factor is the date when your vehicle will be ready for transport. We also offer additional options like enclosed carriers and top-load service for those seeking enhanced service levels, available at the time of booking.
We offer various payment options including major credit cards, electronic transfers, postal money orders, and bank or certified checks for deposit or full pre-payment of your shipment. Any remaining balance can be settled directly with the driver upon delivery, with payment accepted in cash, bank or certified check, or postal money order.
To ensure we can meet your preferred timeframe, we recommend scheduling your shipment well in advance, ideally 2 to 3 weeks ahead. We offer expedited shipping options for urgent shipments, tailored to meet your specific scheduling needs. Feel free to contact our car shipping specialists to discuss the best scheduling options for your car transport.
To place an order, we'll need the pickup and delivery addresses including zip codes, your trailer preference (open or enclosed), details about your vehicle (year, make, model), its operational status, and the earliest available pickup date. Providing this information allows us to efficiently schedule and prepare for your car transport needs.
Yes, city and zip code information will suffice until the exact pickup or delivery location is confirmed. This allows us to begin planning and scheduling your car transport effectively.
Yes, someone needs to be present for both pick up and delivery to release and accept the vehicle, hand over the keys to the driver, and sign the initial and final inspection reports. The individual can be anyone over 18 whom you authorize to handle your vehicle.
The bill of lading is a crucial document utilized by auto transport companies to record any existing vehicle damage at the time of pickup. It also includes your contact information and serves as the official contract for transport. Should you need to file an insurance claim related to your shipment, the Bill of Lading will be required.
The transit time for your shipment primarily depends on the distance between the pickup and delivery locations. As a general rule, every five hundred miles typically adds one day to the transit time. For instance, a 1,000-mile transport would typically take approximately 2-3 days for delivery, however, expedited service is also available based on request.
All pickup and delivery dates provided are estimated. While delays are uncommon, unforeseen circumstances can occasionally affect scheduling. Therefore, we cannot promise or guarantee exact pickup or delivery dates for shipments.
You can transport personal items in your vehicle, provided their total weight does not exceed 100 pounds and they are securely stored in the trunk or back seat (below the window line). Please note that personal belongings are not covered by insurance if they are reported as damaged or missing during transport.
It's recommended to have about a quarter tank of gas in your vehicle at the time of shipment. This amount ensures there's enough fuel for loading and unloading without adding excessive weight.
items unless you intend to ship them with the vehicle (remember, the total weight of these items must not exceed 100 pounds and they should be kept below the window line). Inform the driver about any special instructions or circumstances regarding the vehicle. Additionally, ensure there is at least a quarter tank of gas in the car when it is picked up for shipment.
Yes, we are equipped to transport vehicles that are not running or inoperable. When shipping such vehicles, a specialized auto carrier with a winch is used to safely load and secure them onto the transporter. Due to the additional equipment and labor involved, there is an extra fee for transporting inoperable vehicles. You can indicate this requirement on our online booking form or inform your shipping agent when making your reservation by phone. This ensures that we make the necessary arrangements to handle your non-running vehicle safely and efficiently.
Yes, we can transport vehicles of any size, including oversized and modified vehicles. However, due to the unique dimensions and specifications of oversized vehicles, you'll need to contact us directly for a specialized rate quote. Our online quote calculator is designed to provide estimates for standard vehicle sizes and specifications only. For oversized or modified vehicles, please call us to discuss your specific requirements and receive a tailored quote based on your vehicle's dimensions.
Yes, for vehicles with a clearance lower than 4 inches, they typically require transportation on an enclosed car carrier trailer equipped with a lift gate. This specialized equipment ensures that low-clearance vehicles can be safely loaded onto the carrier without the risk of bottoming out, which would be a concern with open trailers.
No, we only need the vehicle and keys for our shipment service.
Door-to-door car transport refers to the comprehensive service where your vehicle is delivered directly from the designated pickup location to the specified delivery address. Our drivers strive to reach as close as legally and physically possible to both pickup and delivery locations. However, certain factors such as narrow streets or overhead hazards like low-hanging trees or power lines may restrict direct access. In such cases, our transporters may request meeting at a nearby location, such as a spacious parking lot or shopping center, to safely load or unload your vehicle. This ensures smooth and efficient transport while prioritizing safety and accessibility.
We provide both open car shipping and enclosed car shipping services. Open car shipping is the more common method, where vehicles are transported on exposed carriers with two decks, similar to what you see on highways. Enclosed car shipping, on the other hand, uses trailers with walls and a roof, resembling larger versions of regular eighteen-wheelers. This option is ideal for transporting luxury, exotic, or classic cars, offering enhanced protection against elements and debris during transit.
The type of car shipping service you choose will determine the carrier used, either an open or enclosed car carrier trailer capable of hauling multiple vehicles. Both types of trucks are typically large, ensuring efficient transport. Feel free to contact us anytime if you have questions about whether a carrier can access your street with their truck.
Top load service involves placing your car on the upper deck or level of an open auto transport trailer. This is preferred over bottom load, where cars on the lower deck may be exposed to fluids possibly leaking from vehicles above.
We specialize in shipping a wide range of vehicles, including sedans, SUVs, pickup trucks, minivans, oversized vehicles, antiques, classic cars, motorcycles, construction vehicles, inoperable cars, and boats. If you're uncertain about whether we can ship your specific vehicle, feel free to give us a call, and we'll be happy to discuss your needs and provide the best possible solution.
Open transport is the most commonly used method for car shipping. It involves two types of carriers: larger 8-10 car carriers for most shipments, and smaller 2-3 car carriers for shorter, local moves. Open-air carriers are widely available due to their frequent use. For classic, luxury, or exotic vehicles, we recommend enclosed shipping. Enclosed transporters provide maximum protection against exposure to outdoor elements during transport. Due to limited availability, we advise booking enclosed transport in advance.
All shipments come with basic liability coverage for the duration of transit. For added peace of mind, comprehensive insurance options are available to provide enhanced coverage during the shipment process. You can select your preferred level of coverage when booking. If you have any questions about insurance options or need further assistance, please don't hesitate to contact us directly.
These FAQs cover essential inquiries about our auto transport services. For more detailed information or specific queries, please contact us, we're here to ensure your vehicle shipment meets your needs seamlessly and securely.
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